Terms and conditions

Table of contents

§ 1 Definitions
§ 2 Booking/booking confirmation
§ 3 Terms of payment
§ 4 Arrival and departure
§ 5 Holiday apartments
§ 6 Pets
§ 7 Stay
§ 8 Cancellation of trip
§ 9 Cancellation by the landlord
§ 10 Liability of the landlord
§ 11 Permission to use Internet access via WLAN
§ 11.1 Access data
§ 11.2 Dangers of WLAN use, limitation of liability
§ 12 House rules, general rights and obligations
§ 13 Place of jurisdiction

Validity of the general terms and conditions
(1) These general terms and conditions apply to contracts for the rental of holiday apartments for accommodation as well as all other services and deliveries provided to the guest by Bamboo Helios GmbH. The services of Bamboo Helios GmbH are provided exclusively on the basis of these general terms and conditions.

(2) The subletting or further rental of the holiday apartment provided as well as its use for purposes other than residential purposes require our prior written consent.

(3) The guest’s terms and conditions only apply if they have been agreed in advance. Deviations from these conditions are only effective if we have expressly confirmed this in writing.

§ 1 DEFINITIONS

a) The term “Helios Apartment”, “we”, “us” or “our” refers to Bamboo Helios GmbH, a company registered in the registry of the Charlottenburg District Court (Berlin) under the identification number HRB 261643 B.
b) The term “Bamboo Helios GmbH” refers to our website https://bamboo-helios.de/.
c) The term “services” refers to all services provided by Bamboo Helios GmbH from time to time, including but not limited to receiving booking information via our booking and payment system, managing reservations and payments and responding to customer inquiries via our reservation system and managing content on third-party channels via our Channel Manager.
d) The term “Customer” refers to either: a) the individual who registers for a Customer Account on their own behalf; or b) the organization with which the individual registers for a Customer Account on behalf of an organization.
e) The term “Customer Account” refers to the account that the Customer creates on https://bamboo-helios.de/ to access and use the Services.
f) The term “Property” refers to any form of accommodation, building, houseboat, apartment, room, apartment block, house or other dwelling or rental space displayed by the Customer or a third party channel and offered for rent through the Services.
g) The term “Content” means text, graphics, images, music, software, audio, video, information or any other form of data.
h) The term “Customer Content” refers to content provided by the Customer as part of using the Services, including but not limited to other information.

§ 2 BOOKING/BOOKING CONFIRMATION

All booking requests must be made via our website https://bamboo-helios.de/, by email info@bamboo-helios.de or by phone at +49 (0) 30 6200 1315. All requests made via any other method such as Facebook, Instagram, etc. will not be considered.

If we can offer you the holiday apartment in your desired period, we will send you a written confirmation and the invoice by email or post. Your booking is legally binding upon receipt of the booking confirmation and after the deposit has been paid (see § 3 payment conditions).

§ 3 PAYMENT CONDITIONS

Your booking becomes valid upon receipt of the deposit. The deposit of [ _%] of the rental agreement is due within [ _ days] of receipt of the booking documents. After the deposit has been paid, the remaining amount is due [ _ days] before the start of the trip. If the payment deadlines are not met, Bamboo Helios GmbH can withdraw from the contract. Non-payment is considered withdrawal and entitles the property to be re-let.

Additional costs for water, parking space and waste are not charged. Energy costs are billed according to consumption. The price per kWh is stated in the booking documents and is always up to date on the website.

§ 4 ARRIVAL AND DEPARTURE

On the day of arrival, the holiday apartment is available from 4:00 p.m. The guest will receive information about the key handover by phone or email 1 day before arrival. Claims for damages cannot be made if, in exceptional cases, the holiday apartment cannot be occupied on time on the day of arrival.

On the day of departure, the apartment must be vacated by 12:00 a.m. If the guest wishes to leave late, this should be agreed with us in advance. A late departure without agreement will be charged.

If the guest does not arrive by midnight on the day of arrival, the contract is deemed to be terminated after a period of 48 hours without notification to Bamboo Helios GmbH. Bamboo Helios GmbH or our representative can then freely dispose of the property. A (pro rata) refund of the rent due to early departure is generally not made.

The apartment must be left swept clean on the day of departure. The dishes, glasses, etc. must be cleaned and put away, the garbage cans emptied and the refrigerator emptied. If the apartment is not left as desired, you may be charged for this.

§ 5 HOLIDAY APARTMENTS

The holiday apartment will be handed over by us in a tidy and clean condition with a complete inventory. If you notice any defects during your stay, the guest is obliged to inform Bamboo Helios GmbH immediately. The guest is liable for any damage they cause to the rental property, the inventory, e.g. broken dishes, damage to the floor or furniture. This also includes the costs for lost keys.

The inventory must be treated carefully and with care and is only intended to remain in the holiday apartments. Moving furnishings, especially beds, is prohibited. The guest is also liable for the negligence of his fellow travelers. Damage caused by force majeure is excluded from this. If the holiday apartment is used in breach of contract, such as subletting, overcrowding, disturbing the peace, etc., the contract can be terminated without notice and the guest must leave the holiday apartment. The rent already paid remains with Bamboo Helios GmbH.

§ 6 PETS

The accommodation of pets of any kind is only permitted in the holiday apartment with the prior written consent of the provider. A reasonable surcharge of [ _ Euro] to [ _ Euro] is charged for the accommodation of animals. If animals are accommodated without the prior consent of the provider, the provider can charge a cleaning fee of up to [ _ Euro].

§ 7 STAY

The holiday apartment may only be used by the people listed in the booking. If the apartment is used by more people than agreed, a separate fee of 50 Euro must be paid for them. In this case, Bamboo Helios GmbH also has the right to terminate the contract without notice.

Subletting and transferring the apartment to third parties is not permitted. The guest agrees to the general terms and conditions and the house rules of the holiday apartments. The declaration of consent is made with the payment.

In the event of violations of the general terms and conditions or the house rules, Bamboo Helios GmbH is entitled to terminate the rental agreement immediately and without notice. There is no legal right to reimbursement of the rent or compensation.

§ 8 CANCELLATION OF TRIP

In the event of cancellation, the guest is obliged to pay part of the agreed price as compensation. Cancellation must be made in writing. The amount of compensation depends on the time until the day of arrival and is calculated as follows:

up to [ _ days] before the day of arrival [ _ %] of the agreed price

up to [ _ days] before the day of arrival [ _ %] of the agreed price

up to [ _ days] before the day of arrival [ _ %] of the agreed price

up to [ _ days] before the day of arrival [ _ %] of the agreed price

[ 1 day] before the day of arrival or no-show [ _ %] of the agreed price

§ 9 WITHDRAWAL BY THE LANDLORD

In the event of a cancellation on our part, as a result of force majeure or other unforeseeable circumstances (such as an accident or illness of the host) or other circumstances for which we are not responsible that make fulfillment impossible, liability is limited to the reimbursement of costs. In the event of justified cancellation, the customer is not entitled to compensation – no liability is assumed for travel and hotel costs.

Bamboo Helios GmbH may withdraw from the contract after the start of the rental period without notice.

§ 10 LIABILITY OF THE LANDLORD

Bamboo Helios GmbH is liable within the scope of its duty of care for the proper provision of the rental property. Liability for any failures or disruptions in the water or electricity supply, as well as events and consequences caused by force majeure are hereby excluded.

§ 11 PERMISSION TO USE INTERNET ACCESS VIA WIFI

Bamboo Helios GmbH maintains Internet access via WiFi in its holiday apartment. It allows the guest to share the WiFi access to the Internet for the duration of their stay in the holiday property. The tenant does not have the right to allow third parties to use the WiFi.

Bamboo Helios GmbH does not guarantee the actual availability, suitability or reliability of the Internet access for any purpose. He is entitled at any time to allow other co-users to operate the WLAN, in whole, in part or temporarily, and to restrict or exclude the tenant’s access, in whole, in part or temporarily, if the connection is or has been used in an unlawful manner, insofar as Bamboo Helios GmbH has to fear a claim for this and cannot prevent this with usual and reasonable effort within a reasonable time. Bamboo Helios GmbH reserves the right, in particular, to block access to certain sites or services via the WLAN at any time and at its reasonable discretion (e.g. sites that glorify violence, pornography or charge for a fee).

§ 11.1 ACCESS DATA

The WLAN is used using access security. The access data (login and password) must under no circumstances be passed on to third parties. If the guest wants to grant third parties access to the Internet via the WLAN, this is dependent on our prior written consent and the third party’s acceptance of the provisions of this user agreement, documented by a signature and full identity information. The guest undertakes to keep his access data secret. Bamboo Helios GmbH has the right to change access codes at any time.

§ 11.2 DANGERS OF USING THE WLAN, LIMITATION OF LIABILITY

The guest is advised that the WLAN only enables access to the Internet; virus protection and firewalls are not available. The data traffic generated using the WLAN is unencrypted. The data may therefore be viewed by third parties. Bamboo Helios GmbH expressly points out that there is a risk that malware (e.g. viruses, Trojans, worms, etc.) can reach the end device when using the WLAN. The WLAN is used at the guest’s own risk. We accept no liability for damage to the tenant’s digital media caused by using the Internet access, unless the damage was caused intentionally or through gross negligence by us and/or our vicarious agents.

§ 12 HOUSE RULES, GENERAL RIGHTS AND OBLIGATIONS

(1) The guest is obliged to comply with the house rules. Quiet hours apply from 10 p.m. to 7 a.m. To avoid disturbances, TV and audio devices must be set to room volume.

(2) For the duration of the rental of the holiday apartment, the guest is obliged to keep windows (unless tilted) and doors closed when leaving the holiday apartment.

(3) There is a general smoking ban in the holiday apartment. If you violate this rule, you may be charged a cleaning fee of up to 50 euros. Smoking is only permitted on balconies and terraces.

(5) Parents are liable for their children.

(6) The installation and/or attachment of materials for decoration or similar is not permitted in the holiday apartment. The guest is solely liable for any decoration or similar that is installed and/or attached. The guest is also obliged to compensate for any damage caused by the installation and/or attachment of decoration or similar.

(7) Bamboo Helios GmbH has the right to access the holiday apartment at any time, particularly in the event of imminent danger. The guest’s legitimate interests must be taken into account when exercising the right of access. We will inform the guest in advance about the exercise of the right of access, unless this is unreasonable or impossible given the circumstances of the individual case.

§ 13 JURISDICTION

The Dresden District Court is responsible for any disputes arising from the contractual relationship.